1. Order Processing

• Order Confirmation: Once an order is placed, you will receive a confirmation email/Whatsapp with your order details.
• Processing Time: Orders are processed within 1-3 business days. Please note that custom or large orders may take longer.
• Shipping: Shipping times vary based on location and selected shipping method. We do our best to ensure timely delivery, but delays can occasionally occur due to unforeseen circumstances.

2. Shipping and Delivery (within 10 days)

• Delivery Charges: Shipping costs are completely free of cost. Customers will be informed of any additional charges before completing their order (in case of fast delivery if required).
• Tracking: After your order is shipped, you will receive a tracking link to monitor your order’s journey.
• Lost or Delayed Shipments: In the rare event that your order is lost in transit, we will issue a full refund or replacement once the shipping provider confirms the lost status.

3. Returns and Exchanges

• Damaged or Defective Items: If your product arrives damaged or defective, please notify us within 3 days of delivery.
  • Documentation Required: Provide a photo of the defective item, along with the original packaging and Order ID.
  • How to Submit: Send documentation to our official email id (support@teerov.com).
  • Note: Claims submitted after 3 days will not considered.
• Size Exchanges: If an incorrect size was ordered, the customer is responsible for the cost of returning the product and placing a new order.
• Non-Returnable Items: Custom-printed and personalized items are non-returnable unless they arrive damaged or defective.

4. Payment Options

• Accepted Payment Methods: We accept major credit cards, debit cards, and UPI payments.
• Security: All transactions are securely processed with SSL encryption. We do not store your payment details.
• No Cash on Delivery (COD): We do not offer COD as a payment option. Promoting digital Bharat,

5. Product Quality

• Our products are crafted with care, using high-quality, sustainable materials. We conduct rigorous quality checks, but in rare cases, products may be affected during shipping. Please refer to our Returns and Exchanges policy for support.

7. Fast Support Guarantee

At Teerov, we believe in delivering exceptional customer service. That’s why we promise to respond to all customer inquiries within 24 hours or less. We prioritize first-time buyers to ensure they receive prompt and helpful assistance, making your shopping experience smooth and enjoyable from start to finish.

6. Cancellations and Modifications

• Order Cancellations: Orders can be canceled within 2 hours of placement. After this period, cancellations may not be possible if processing has started.
• Modifications: If you need to change order details, such as address or size, contact us within 2 hours of placing your order.

7. Privacy and Data Protection

• We respect your privacy and protect your personal information. Please refer to our Privacy Policy for details on how we collect, store, and use your data.

For any further inquiries, reach out to us via our official WhatsApp or email, and our team will be happy to assist. Thank you for shopping with Teerov!