At Teerov, we prioritize your satisfaction while maintaining a sustainable business. Please carefully review our return policy to ensure a smooth process.
1. Damaged or Defective Items
If you receive a product that is misprinted, damaged, or defective due to handling errors, please follow these steps for a replacement or refund:
- Time Frame: Submit your request within 3 days of delivery.
- Documentation Required:
- Photos: Provide a clear photos of the defective item, along with images of the original packaging.
- Order ID: Mention your Order ID in your claim.
- How to Submit: Send the required documentation to us via our official email id support@teerov.com and Form.
2. Eligibility for Returns
- Timeframe: You may request a return within 3 days of receiving your order.
- Condition: To qualify for a return, the T-shirt must be unworn, unwashed, and in original condition, with all tags and packaging intact.
- Defective Items: If you receive a damaged or defective product, we will arrange a replacement or refund upon verification.
3. How to Initiate a Return
- Contact us at support@teerov.com within the return window with your order number and reason for the return.
- If eligible, we will provide instructions for shipping the item back to us.
- Please allow us 24-48 hours to review and respond to your return request.
4. Non-Returnable Items
We do not accept returns for:
- Customized or personalized T-shirts (e.g., unique designs, special sizes, or printed names).
- Clearance or sale items (marked as final sale).
5. Size Exchanges
If an incorrect size was ordered or a product needs to be exchanged for reasons other than defects:
- Customer Responsibility: Size exchanges are handled at the customer’s expense. You’ll need to place a new order to receive the correct size.
Teerov is not responsible for return shipping or additional costs related to size exchanges.
6. Unboxing Video Requirement
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- The photos are mandatory to verify the cause of any reported damage or defect. Without this documentation, Teerov reserves the right to deny any refunds or replacements.
- For further assistance, please reach out to us via support@teerov.com, including your Order ID, and our support team will be happy to help.
7. Size Guide
To help minimize returns due to fit, we recommend using our detailed size chart before making your purchase. If you have any questions about sizing, feel free to contact us.
Contact Us
For any questions or concerns about returns, exchanges, or your order, reach out to us support@teerov.com. We’re always happy to help!