FAQs - Teerov

Orders:

1. How do I choose the right size?

Check our Size Guide on the product page to find the perfect fit. Need help? Reach out to us, and we’ll assist you!

2. How can I contact you?

You can reach us via the contact page or on support@teerov.com. We guarantee a response within 24 hours or less.

3. What’s your return and exchange policy?

Damaged/Defective Items: Notify us within 3 days with a photos. We’ll arrange a replacement or refund.

Wrong Size: If we deliver wrong size we will exchange at free of cost, and if you want to exchange and return the ordered size then customer will take it on cost. We do not exchange and return the wrong ordered size from customer side.

Non-Returnable Items: Customized items are non-returnable unless defective.

4. When will I get my order?

Orders are shipped within 10 days. Delivery time depends on your location, and you’ll receive tracking details once shipped.

5. Do you offer Cash on Delivery (COD)?

No, we don’t offer COD. We accept credit/debit cards and UPI for payment. We promote Digital Bharat.

6. Can I cancel my order?

Cancellations are possible within 2 hours of placing your order. After that, we may not be able to cancel it.

7. What’s your Fast Support Guarantee?

We respond to all inquiries within 24 hours or less, prioritizing first-time buyers for quick and helpful support.

8. How do I stay updated with Teerov?

Sign up for our newsletter and follow us on Instagram (Teerov_official) and Facebook for the latest releases and updates.

9. Do you offer gift cards?

Gift cards aren’t available yet, but stay tuned for future updates!

10. Are your clothes suitable for all seasons?

Yes, our cotton fabrics are breathable for warm weather and perfect for layering in cooler temperatures.

11. Do you offer wholesale or bulk orders?

Yes! Contact us for custom bulk orders for events, teams, or promotions.

12. Can I track my order?

Yes, you’ll receive a tracking link to follow your order until it arrives.

Shipping & Returns:

1. How long will it take to receive my order?

Delivery times vary based on the shipping method selected. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and express shipping can deliver within 1-2 business days. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.

2. Do you offer free shipping?

Yes, we offer free standard shipping on orders over [Insert Amount], applicable to domestic orders only. For international shipments, shipping costs are calculated at checkout based on your location.

3. How can I return an item?

To return an item, please contact our customer service team at info@teerov.com within 30 days of receiving your order. You will need to provide your order number and the items you wish to return. We will guide you through the return process, and you may be responsible for the return shipping costs unless the item is damaged or incorrect.

4. Can I exchange an item instead of returning it?

We currently do not offer direct exchanges. If you want a different size, color, or item, please return the original product for a refund and place a new order for the item you want.

5. What should I do if my order is delayed or lost?

If your order is delayed or lost, please check the tracking information provided in your shipping confirmation email. If you're still experiencing issues, contact our customer service team at info@teerov.com, and we will assist you in resolving the situation.

Payment:

1. What payment methods do you accept?

We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments are processed through a secure gateway to ensure your personal and financial information is protected.

2. Is it safe to shop on Teerov?

Yes, shopping on Teerov is completely safe. We use industry-standard encryption technologies to protect your payment and personal details. Our secure payment gateway ensures that all transactions are processed safely.

3. Can I change my payment method after placing an order?

Unfortunately, once an order is placed and payment is processed, the payment method cannot be changed. If you encounter any issues or need assistance, please contact our customer service team at info@teerov.com, and we will do our best to assist you.